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FAQs

We accept, credit and debit card payments via Stripe, and cash or card payment on delivery on orders in Hungary. You can use all major credit card types: Visa, Mastercard, Maestro and American Express.

We aim to start processing your order as quickly as possible. If you wish to change your order, item, sizing etc. let us know within 24 hours of placing the order. Message us on studio@thehoundproject.com as soon as you can. And we will do our best to assist you.

We aim to ship all orders as soon as possible. Preparation time for any product is 1-3 business day. While shipping is 3-10 business days depending on the destination. For informtaion od delivery times see our Shipping info page.

As all Goods are ‘custom made – made to order’ we can only refund damaged or faulty items. If Your order arrives and You notice you ordered the incorrect size – we will accept a return in exchange for a store credit. For more information on cancellation, returns ad exchanges visit our ‘Delivery and returns policy’ page.

Yes, we offer a 30 day satisfaction guarantee on all of our products. If, for any reason you are unhappy with your purhcase get in touch with us on studio@thehoundproject.com and we’ll assist you with the next steps. Please note, that only unworn goods, sent back to us in its original packaging are eligible for a return.

Yes, we ship our products worldwide. All of our parcels go out as recorded delivery. Domestic parcels will take under 3 business days. Shipping within the EU or to the UK takes 3-5 business days. While shipping overseas would roughly take 10-14 business days. For more information visit our Shipping info page.

Our shipping prices vary depending on the destination and range between €5-12.50. For shipping prices please visit our Shipping info page. Final shipping prices are also calculated on teh checkout page, once the destination address is filled out.

All parcels go out recorded, and you will be notified about your order being dispatched. You will also receive an email, as well as a text message from the designated courier about the estimated delivery of your parcel. Please, make sure to check all your email folders carefully.

You will find our measuring chart and instructions by clicking here. Please, make sure that you always measure your pup in an upright standing position. This is to make sure you get all the sizes right. If your pup falls between two sizes, purchase the bigger one for better coverage. For individual product sizes, check the ‘Sizing’ tab under the product description.

We offer our products in a selection of all breed and breed specific sizes. We aim to cover all pups from XXS to extra large, and we’re sure you’ll find the right fit for your pup. Unfortunately, due to the high volume of orders we can no longer offer custom fitting for any product.

You can machine wash all of our coats, toys and accessories on a low temperature. Make sure to use a mild detergent. Please, do not iron, bleach or tumble dry them. To maintain product lifetime, be sure to use a washing bag for each accessory.